FAQ

SHIPPING AND POSTAGE

Videris offers shipping to most countries worldwide. 
Please refer to our Shipping + Payment information for more details.

RETURNS AND EXCHANGES

Please refer to our Returns + Exchanges policy.

WHY DON'T VIDERIS ACCEPT KNICKER RETURNS?

Unfortunately due to hygiene reasons we are unable to accept returns of knickers.  
If we accepted knicker returns these would have to be disposed of and would not align with our sustainable ethos.

WHAT SIZE AM I?

Finding your Videris bra size is easier than fitting a traditional bra. Our soft-cup styles are underwire-free and flexible in fit, making it easier for you to find comfort and support in one of five sizes by taking 2 easy measurements. Please refer to our Fit Guide section for more.
Our Knickers are a standard fit and most customers take their normal size.
If you are unsure of your size we are here to help, please email us

DO YOU OFFER A PERSONALISED FITTING SERVICE?

We are working on implementing a virtual fitting service, please contact us if you want us to let you know when this becomes available.

DO YOU OFFER LARGER SIZES?

We currently offer sizes XS-XL.  Our bras have at least 10 different components and we grade these up once within our current size range. Once we have the ability to increase our order size we can commit to grading our componentry up to the next size bracket. We would not make larger sizes without the appropriate supportive elastics, straps, hooks and eyes and hardware. We hope this helps to explain why it is difficult for a new brand with small ordering capacity to offer an extended size range.  Now that we are moving into our second year of business we are developing the larger sizes

IS YOUR LINGERIE FABRIC ORGANIC?

Our lingerie is made from TENCEL™.  
These botanic fibres are created from renewable wood sourced from natural forests and sustainably managed plantations within Austria and neighbouring countries. The environmentally responsible closed loop production process transforms wood pulp into cellulosic fibers with high resource efficiency and low ecological impact. The process recycles water and recovers more than 99% of solvents used. Since regenerated cellulosic fibers do not qualify for organic certification, other recognized eco standards that review the entire process chain for growing and harvesting the trees through the manufacturing and treatment processes must be applied to these fibers. 
TENCEL™ is made by Lenzing who received the European Eco-Label, which addresses compliance with high environmental standards for production and products and the OEKO-TEX® Standard 100 Certificate which guarantees the fibers are free of harmful chemicals. 

DO YOU HAVE A STORE?

We don't have a physical retail presence at the moment. We are happy to accept returns on bras if you find they do not fit. On the product pages where you select your size there is a Sizing Chart Pop up. This contains our measurement chart and a short video. If you are unsure after taking your measurements refer to the equivalent underwire bra cup size on the chart.  
You can reach out if you need further guidance on selecting your size.

HOW DO I CARE FOR MY LINGERIE?

Please treat your garments with care and follow washing instructions on the care label.
We recommend always using a lingerie wash bag for your bras and closing the back hook and eyes to prevent the hooks snagging on your bra or other garments.  Our care guide has further tips on caring for your lingerie

GIFT CARDS

Promotion codes do not apply to the purchase of gift vouchers.
Your gift card will be delivered to your inbox, we will do our best to email you as soon as possible but please allow one working day.