Returns + Exchanges
EASY RETURNS & EXCHANGES
We make returns nice and easy so you can rest assured you will find the perfect fitting bra. Please note we are unable to accept returns of knickers, for hygiene reasons.
If you are based in (mainland) New Zealand, returns are free – we can send you a courier label to return your item, and can exchange for you free of charge. Otherwise, if you are not happy with your bra or sleepwear purchase/s, we can provide a refund for you. International customers (or those not in mainland NZ) will need to send the item/s back to us, but we will send out your exchange free of charge.
We can also provide a refund if you’re not completely happy with your bra or sleepwear purchase.
You have 14 days to return your item/s from your initial order delivery date.
Videris accepts returns for products purchased on the Videris webstore only. If you purchased Videris at a retail store or another website we cannot arrange a return for you. Please contact the store or website you originally purchased from and adhere to their policies.
HOW TO RETURN
It’s important you contact us before returning your order so we can validate your return and provide you with a Returns Authorisation Number. Simply follow these steps to organise a return with us:
- Inform us of your intent to return by emailing customer services
- Please provide us with your order number and brief reason for return/exchange
- Place the items in the original packaging or any other appropriate packaging.
- Once you receive a returns authorisation number from us, complete the returns form and include inside the package – download the returns form here.
- If you are in mainland New Zealand, we will send you a courier label to attach to the outside of your parcel.
- International customers and those outside of mainland NZ - ship with your chosen courier or postal company - we recommend using a trackable and insured method so that your carrier will refund you in the event of theft or loss during delivery. Please keep a record of your tracking number.
- Send your package to: Videris Lingerie, 266 Point Chevalier Road, Auckland 1022, New Zealand.
We check all your items before we send them out so there shouldn’t be any issues. From time to time we may miss a manufacture fault or slight defect, in which case we are of course happy to organise a replacement for you on any faulty items. Please contact us about the issue with your item, and note we may require a photo of the damage or defect. We will cover costs of returning faulty items.
- All exchanges are subject to availability.
- Exchanges for items of a different value may incur additional charges.
- Refunds will be made back to the original method of payment / card.
- There may be additional charges for postage for recurrent exchanges.
- Sale items are non exchangeable and non refundable. This does not include our 2 and 3 packs – these can be returned but will be exchanged or refunded at their discounted price.
- The product must be unworn, unwashed with all original tags attached and in original packaging.
- Unfortunately due to hygiene reasons we are unable to accept returns of knickers.
- Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning goods.