We make returns nice and easy so you can rest assured you will find the perfect fitting bra. Please note we are unable to accept returns of knickers, for hygiene reasons.

If you are based in New Zealand or Australia, returns are free for full price items. We email you a courier label to return your item, and will send an exchange free of charge, or we can provide a refund.

Customers outside New Zealand and Australia will need to send the item/s back to us, but we will send out your exchange free of charge.

We can also provide a refund if you’re not completely happy with your bra purchase.

PLEASE NOTE

You have 14 days to return your item/s from your initial order delivery date.

Videris accepts returns for products purchased on the Videris webstore only. If you purchased Videris at a retail store or another website we cannot arrange a return for you. Please contact the store or website you originally purchased from and adhere to their policies.

BRA AND KNICKER OFFER

Buy 2 bras and get 1 knicker free, or buy 3 bras and get 2 knickers free. Your free knickers come with the bras you bought them with, so try your bras on first, and keep the tags on your knickers until you know which bras you’re keeping.

If you exchange a bra for a different size or colour, nothing changes. Your knickers are yours to keep.

If you return a bra for a refund, your order may no longer qualify for the free knickers (2 bras for 1 knicker, 3 bras for 2). For any knicker your order no longer covers, you can:

• send it back with your bras, unworn with tags attached, or
• keep it, and we’ll take its full price off your refund.

For hygiene reasons we can’t accept knickers that have been worn or had their tags removed. In that case the full price comes off your refund.

The bra and knicker offer isn’t available with Try Before You Buy.

HOW TO RETURN

It’s important you contact us before returning your order so we can validate your return and provide you with the returns form and prepaid label for New Zealand and Australian customers. Simply follow these steps to organise a return with us:

• Inform us of your intent to return by emailing customer services
• Please provide us with your order number and brief reason for return/exchange
• Place the items in the original packaging or any other appropriate packaging.
• Complete the returns form and include inside the package – download the returns form here.
• If you are in New Zealand or Australia, we will email you a courier label to attach to the outside of your parcel.
• Customers outside New Zealand and Australia - ship with your chosen courier or postal company - we recommend using a trackable and insured method so that your carrier will refund you in the event of theft or loss during delivery. Please keep a record of your tracking number.
• Send your package to: Videris Lingerie, 1/290 Point Chevalier Road, Auckland 1022, New Zealand.

FAULTY ITEMS

We check all your items before we send them out so there shouldn’t be any issues. From time to time we may miss a manufacture fault or slight defect, in which case we are of course happy to organise a replacement for you on any faulty items. Please contact us about the issue with your item, and note we may require a photo of the damage or defect. We will cover costs of returning faulty items.

IMPORTANT INFORMATION

• All exchanges are subject to availability.
• Exchanges for items of a different value may incur additional charges.
• Refunds will be made back to the original method of payment / card.
• There may be additional charges for postage for recurrent exchanges.
• Sale items are non exchangeable and non refundable. This does not include our 2 and 3 packs – these can be returned but will be exchanged or refunded at their discounted price.
• The product must be unworn, unwashed with all original tags attached and in original packaging.
• Unfortunately due to hygiene reasons we are unable to accept returns of knickers, except free knickers from our bra and knicker offer (see above).
• Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning goods.