SHIPPING & PAYMENT

SHIPPING TIME

Videris offers shipping worldwide. In stock items are usually dispatched within three working days of receipt of payment and we will email you if there are any delays.  All orders are picked during business hours Monday - Friday. We ship from Auckland, New Zealand.

A shipment confirmation will be sent to you with your tracking number once the courier has picked up your order from our warehouse.

Orders to destinations within New Zealand will be sent by local courier on a 2 day service and are tracked.

Orders to destinations outside New Zealand will be sent by international couriers and are tracked. 

Delivery times are an approximate guide only. 

A physical address where a delivery can be signed for between 9am and 5pm needs to be provided when placing an order. Delivery cannot be made to a PO Box.

 

SHIPPING COSTS

 New Zealand $7.00 NZD | Free shipping on orders over NZ$200

Items should arrive within 2-3 business days of receiving your tracking information.
 
Australia AU$10 for orders over AU$50 | AU$20 for orders under AU$50 | Free shipping over AU$200
Items should arrive within 3-10 business days of receiving your tracking information.

 USA US$25 | Free shipping on orders over US$200
Items should arrive within 7-10 business days of receiving your tracking information**

UK £15
Items should arrive within 7-10 business days of receiving your tracking information**

Europe and ROW NZ$35
Items should arrive within 7 -10 business days of receiving your tracking information** 

Please note that all international shipments may be subject to import duties, customs fees, tariffs and local taxes once the package reaches your destination country. These charges are not included in the purchase price or shipping cost and are the responsibility of the recipient. We are unable to predict or cover these fees, as they are set by your local customs authority.

 

PAYMENT METHODS

All prices are shown in NZ dollars unless a local currency is selected. And all orders are shipped from New Zealand.

International orders may be subject to local taxes or import duties, Videris is not responsible for and has no control over these charges or delays.

We accept Visa, Mastercard, Amex, Shop pay, Apple pay, Google pay, Paypal and Afterpay

 

Online gift cards purchased through our website can only be accepted online. Gift Vouchers cannot be purchased using any discount code we may offer on products. Should you wish to purchase a denomination greater than what is available on the website please contact us at hello@viderislingerie.com.

 

LOST OR DAMAGED ITEMS

If a package does not arrive, or it arrives damaged, please contact us within fourteen days from confirmation of dispatch. We will do everything we can to assist you.

We are not liable for and will not replace or pay compensation for loss of, or damage to, items we send if:

  • the item is seized by Customs or any other government agency.
  • the item is sent to a country where no postal or courier service exists.
  • the loss or damage is the result of an event beyond our reasonable control.
  • the loss or damage occurs after delivery.
  • the item was authorized to be sent without tracking.